AA Warranty FAQs

You don't need to get your car inspected to take out a policy.

This is the mileage as displayed on your dashboard at the time of completing the quotation.

It's important that you accurately record this information as it could impact future claims.

Like all policies, there are some conditions which apply:

Make sure your vehicle is in a roadworthy condition with a current MOT and serviced in accordance with manufacturer's recommendations.

The vehicle mustn't be used for competition purposes, rallying, racing or time trials, hire, reward or as a taxi.

You should read your policy documentation carefully for full terms and conditions of your cover.

You can choose a warranty for 12, 24 or 36 months.

If this cover doesn't meet your requirements, or you decide to cancel it for any reason within a period of 30 days, you can get a full refund, subject to no claims pending or having been paid. The 30-day period begins from the start date of your policy or the day you receive your policy documents - whichever is later.

To cancel your cover, please write to Opteven at customerservices@myaawarranty.co.uk or call 0203 787 9201 Monday - Friday 8.30am - 5.30pm.

If you cancel after 30 days and have not made a successful claim, you may be entitled to a pro rata refund, based on the number of fully unexpired days remaining on your policy, minus a fixed amount of £35 to cover administration costs to cancel your policy.

For example:
36-month policy term
£360 total premium paid for policy
Cancellation at the end of month 12 leaves 24 full months remaining
Pro rata refund of £240 less £35 administration fee
Amount of refund due to you is £205

You should keep your vehicle in a roadworthy condition. It must be insured, taxed and have a current MOT certificate.

The vehicle must be regularly serviced at a VAT registered garage, in accordance with the manufacturer's recommendations.

Please follow the steps set out on our Claims page within your policy booklet. An example policy booklet is available to you within our product cover options page.

If you use your own repairer, any work carried out must be authorised beforehand. Call our claims department on 0345 2224544 Monday - Friday 9am - 5pm, Saturday 9am - 1pm, for authorisation.

We'll agree costs with your repairer at the same parts and hourly labour rate that our network repairers charge.

If you've used your own repairer, you'll be responsible for any excess parts and labour charges.

Once you pay the repairer for the work done, you should submit the invoice within 3 months for payment. Please include your authorisation number on the invoice.

Our repairers generally use new parts to repair a vehicle, but they may use genuine reconditioned parts where appropriate.

Please visit this link to our repairer locator - https://aaclaim.opteven.co.uk/

In the event of an authorised Claim where the repair time exceeds 8 business hours or remains at the repairer overnight, You may hire a car. Car hire is capped to a maximum of £50 per day up to a maximum of 7 days from when repairs begin.

Costs are inclusive of VAT, but excludes fuel and insurance. All car hire must be authorised before the start of the hire period, and will form the Claim Limit.

It might not be obvious what the fault is, so occasionally the vehicle may need to be disassembled to find out.

If we need to disassemble the car, we'll ask your permission first. The cost of doing this will be covered if the claim itself is covered.

Opteven Insured UK Limited is the administrator of the cover.

They're authorised and regulated by the Financial Conduct Authority. Registered office: Suite 1, Oxford House, Oxford Road, Thame, Oxfordshire, England, OX9 2AH.

This is when the value of your car is increased following a repair. We won't ask you to pay a betterment charge unlike some companies.

Protecting your personal information is important to us. Read about how we use that information and how we keep it secure. (Privacy Notice)

There's no need to take out a new warranty if you already have one.

Once your dealer warranty has expired you can take out a policy with us and enjoy the peace of mind that an AA warranty can bring you.

You can defer your warranty's start date by up to 90 days. That means your new warranty can start when your manufacturer warranty ends.

Sales enquiries
Monday - Friday 8.30am - 5.30pm
0203 787 9201

Claims
Monday - Friday 9am - 5pm
Saturday 9am - 1pm
Email: AAclaims@opteven.com

You can easily pay for your cover by debit or credit card in full, or in 12 monthly interest free instalments.

Yes you can spread the cost of your warranty with 12 monthly instalments. When you choose this option, your payments will be taken automatically from your debit or credit card each month. Your first payment is taken on the next payment date after your warranty is activated, and the remaining payments are collected on the same date each month thereafter. You will receive a separate document upon warranty activation, which will detail your instalment plan.

Any dispute relating to the product, claims and servicing please contact Opteven Insured UK Limited.

Call: 0345 2224544 Monday - Friday 9am-5pm
Email: UKComplaints@opteven.com

Write to: Customer Relations Manager,
AA Warranty, Opteven Insured UK Limited,
Oxford House, Oxford Road,
Thame, Oxon,
OX9 2AH

We'll acknowledge your complaint within 5 working days. If things do take a little longer, we'll respond fully within 8 weeks, or explain our position and tell you how long a full response will take.

If you're still unhappy with our final response, or if we've not given you a final response within 8 weeks of your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service for help and advice.

Phone: 0800 023 4567 or 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Letter: The Financial Ombudsman Service,
Exchange Tower,
London E14 9SR
A dispute relating to goods or services sold online can also be submitted to the European Commission Online Dispute Resolution website.